Refund Policy

1. Refund Policy

1.1 Basic principle

Amounts already paid are non-refundable, except in exceptional cases.

1.2 Refund procedure

Basic requirement:

The grounds for a refund (exception) are reviewed on an individual basis with the administration.

1.2.1 Identification requirement

To return funds transferred from a bank account, identification of the contracting party is required.

1.2.2 Required documentation

The contracting party must provide us, or submit to the administration, via the email address specified in the contract or on the website:

• A valid identification document
• Bank details to which the refund should be made

1.2.3 Important restriction

Refunds to foreign accounts (accounts at a non-resident bank) are not permitted.

1.3 Timeframe

Refund processing period: 7-10 business days from the date the request is submitted.

Refund request procedure:

• 1) Contact the administration by email or in person at the office
• 2) Submit the required documentation and bank details
• 3) The administration will review the request on an individual basis
• 4) If the decision is positive, the refund will be made within 7-10 business days